Refund policy

RETURN POLICY

At LOVRA, our priority is that you are delighted with your purchase. If for any reason you are not, you have 30 calendar days from the receipt of your order to request a return.

RETURN CONDITIONS

For us to process your request, the item must meet the following requirements:

  • Original condition: The product must include all its parts, labels and original packaging in perfect condition.
  • No signs of use: Items showing signs of having been used, washed or damaged due to improper handling will not be accepted.
  • Hygiene: For health reasons, returns of items showing any kind of dirt or lack of hygiene will not be accepted.
  • Defects or damage: If the product arrives defective, you must notify us immediately (within 48 hours of receipt) with visual evidence.

LOVRA reserves the right to reject returns that do not strictly comply with these conditions.

HOW TO MANAGE YOUR RETURN

We have simplified our process to ensure a smooth experience. Follow these steps:

  1. Send an email to info@lovradesign.com
  2. Include your Order Number, the reason for the return and your contact details.
  3. Our team will respond within 48 hours with the return address and instructions.

⚠️ Important notice: Never send the package to the address on the original envelope. For the return to be valid, it must be sent exclusively to the address provided by our customer service team.

LOGISTICS AND REFUNDS

  • Returns: All returns are handled directly by our team, who will guide you through the entire process.
  • Shipping costs: The direct cost of return shipping is the responsibility of the customer.
  • Free return option: We offer a full refund without return for orders where the product does not match the description or arrives with defects.
  • Refund: Once the item has been received and inspected, we will process your full refund within a maximum of 7 working days using the same original payment method.

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within 14 calendar days without giving any reason.

  • Orders in transit: Due to our automated processing system and accelerated international logistics, orders that have already been dispatched cannot be cancelled or intercepted. In this case, you must receive the package and then initiate the return process following the steps above.

Contact: info@lovradesign.com